Terms of Service.

Please read these Terms of Service ("Agreement") carefully before using the booking portal for Heather Oatway Makeup Artistry (“HMUA”) or our services. This Agreement sets forth the legally binding terms and conditions for the use of Heather Oatway Makeup Artistry’s services. By accessing or using the booking portal, you agree to be bound by this Agreement.

  1. Services Provided: HMUA offers professional makeup services for various occasions, including weddings, parties, photoshoots, and other special events. The booking page allows you to schedule and reserve appointments for makeup services.

  2. Booking and Appointments
    a. Availability: All bookings are subject to availability. HMUA will make our best efforts to accommodate your preferred date and time; however, we cannot guarantee availability.
    b. Confirmation: Once you submit a booking request through our booking page, we will review and confirm the appointment based on our availability. The confirmation will be sent to you via email or any other communication method provided.
    c. Modification or Cancellation: If you need to modify or cancel your appointment, please notify us as soon as possible. Late cancellations or modifications may be subject to a rescheduling fee or forfeiture of the booking fee. This is entirely at the discretion of HMUA.
    d. No-shows: If you fail to show up for a scheduled appointment without prior notification, you will not be entitled to reschedule, or to a refund. At HMUA’s discretion, no-shows may also result in refusal of future service.
    e. If for any reason a booking is made via the portal that we cannot accomodate through mistaken availability or human error, HMUA will endeavour to reschedule however possible to best accomodate both parties.

  3. Pricing and Payments
    a. Pricing: The prices for makeup services are clearly stated on our booking page. We reserve the right to modify the prices at any time; however, the price at the time of booking will be honoured.
    b. Payment: Payment for the services is due at the time of booking, unless otherwise specified. We accept various forms of payment, such as credit cards, debit cards, or other electronic payment methods. All payments are processed securely.
    c. Refunds: You are not entitled to a refund of your booking fee, however in unique circumstances, a refund may be given at HMUA’s discretion. Please refer to the appointment cancellation or modification section for further clarification.

  4. Client Responsibilities
    a. Accurate Information: You are responsible for providing accurate and up-to-date information when booking an appointment, including your contact details, event details, and any special requirements or instructions.
    b. Preparation: It is your responsibility to prepare for the makeup services as instructed by our makeup artist, such as having clean and moisturized skin, removing any makeup or skincare products, or any other specific requirements.
    c. Safety and Allergies: You must inform HMUA of any allergies, sensitivities, or medical conditions that may affect your appointment. We will not be held liable for any adverse reactions or complications resulting from the use of makeup products.

  5. Intellectual Property All intellectual property rights, including copyrights, trademarks, and trade secrets, related to our makeup artist services, content, or booking page, remain the sole property of our makeup artist. You agree not to use, reproduce, distribute, or modify any of our intellectual property without our prior written consent.

  6. Limitation of Liability
    a. We strive to provide high-quality makeup services; however, we do not guarantee specific results or outcomes.
    b. In no event shall our makeup artist or any of our employees, contractors, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services or the booking page.
    c. You agree to indemnify and hold our makeup artist harmless from any claims, losses, damages, liabilities, or expenses arising out of your use of HMUA’s makeup services or the booking portal.

  7. Governing Law and Dispute Resolution
    This Agreement shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with this Agreement shall be resolved through good-faith negotiations.

  8. Modifications to the Agreement
    We reserve the right to modify or update this Agreement at any time without prior notice. Your continued use of the booking Portal or our services after any modifications constitutes your acceptance of the updated Agreement.

By using our booking page and engaging our makeup artist services, you acknowledge that you have read, understood, and agreed to be bound by this Terms of Service Agreement. If you do not agree with any part of this Agreement, please refrain from using our services or the booking portal.